How We Work Together
By engaging with ProLume’s website, products, or services, you agree to these Terms and Conditions. These terms form a mutual understanding between you and ProLume, ensuring a clear and fair experience as we light up your world. Please read them carefully.
1. Use of Our Services
Our website and services are designed to help you explore and purchase innovative LED lighting solutions. You agree to use them responsibly, respecting all applicable laws and refraining from any unauthorized or harmful activities, such as attempting to disrupt our systems or misuse our content.
2. Product Purchases
When you purchase from ProLume, you’re investing in quality lighting solutions. Key points include:
- All prices are listed in Indian Rupees (₹) and exclude taxes or shipping unless stated otherwise.
- Orders are subject to availability and may be canceled or modified if stock is unavailable.
- Payment must be completed through our secure payment partners at the time of purchase.
3. Shipping and Delivery
We strive to deliver your order promptly, but delivery times may vary based on your location and external factors like logistics. You’ll be informed of estimated delivery times at checkout. ProLume is not liable for delays caused by third-party couriers or unforeseen circumstances.
4. Returns and Refunds
We want you to love your ProLume products. If something’s not right, you can return eligible items within 14 days of delivery, provided they’re unused and in original packaging. Refunds will be processed within 7–10 business days after we receive the returned item. Contact us at prolume@gmail.com for return instructions.
5. Product Warranties
Our LEDs come with a limited warranty, typically covering 1–3 years depending on the product. This covers manufacturing defects but excludes damage from misuse, improper installation, or external factors. Reach out to us for warranty claims, and we’ll guide you through the process.
6. Intellectual Property
All content on our website, including designs, text, and logos, belongs to ProLume or our partners. You may not reproduce, distribute, or modify this content without our explicit permission. Our products are crafted with proprietary technology, and unauthorized replication is prohibited.
7. Limitation of Liability
While we aim to provide exceptional products and services, ProLume is not liable for indirect damages, such as loss of profits or inconvenience caused by product use or website access. Our liability is limited to the purchase price of the product in question.
8. Changes to Terms
We may update these Terms and Conditions to reflect changes in our services or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or a website notice. Your continued use of our services after changes indicates your acceptance.
9. Governing Law
These terms are governed by the laws of India. Any disputes will be resolved in the courts of Mumbai, Maharashtra. We encourage resolving issues directly with us first, and we’re here to help at prolume@gmail.com.
10. Legal Compliance and Regulations
By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. ProLume operates in accordance with international compliance requirements to ensure a safe and secure user experience.
11. User Responsibilities
Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.
12. Dispute Resolution and Governing Law
In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.
13. Contact Information
For questions or concerns related to our policies, please contact us at prolume@gmail.com.